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1. Were you satisfied with the parts service we provided?
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2. Did you have any problems when ordering your parts?
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3. Did your parts call get answered quickly?
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4. Was your order correct?
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5. Did your service appointment meet your needs?
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6. Did the service advisor understand your needs?
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7. Were you kept informed of your trucks status while in    
the shop?
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8. Was the work completed in the time promised?
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9. Was it easy to get a copy of your completed repair
order?
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